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What do Starbucks, Sports Authority, and Jack in the Box all have in common? They all are successful, national brands. They also have recently embraced social media as part of their marketing campaigns.
Starbucks and Sports Authority are developing campaigns using “location based” media (such as Foursquare.com), and Jack in the Box has developed a “fan page” on Facebook where they can communicate their latest promotions via their fan base.
Hundreds of businesses, both large and small, are following suit.
Whether you publish a blog, or have a “brick and mortar” retail location, you can no longer afford to ignore social media and it’s power to both create a community of followers, and nudge those followers to your blog or store.
But, with the dozens of social media sites popping up, where do you start? My recommendation is to visit several of the better known sites (like Facebook, Twitter, Digg and StumbleUpon) and see which ones “fit” your personal style.
For instance, if you are interested in bookmarking sites in your industry, consider the social bookmarking sites (like Digg, Reddit, and Propeller).
If writing short posts is more in tune with your lifestyle (called “micro-blogging”), then consider Twitter.
If you just want to jump in with both feet – and mix it up with 400 million of your closest “friends” – then Facebook might be the place for you.
In any case, get in the pool and start paddling around. You’ll find that the water is just fine.
Once you’ve settled on a small list of social media sites that interest you, set up an account with each and begin posting; post about yourself, but also post about your industry and your business.
One word of caution here: don’t get into social media sites thinking that you are going to get very far by selling your products and services – that will come later. Simply become part of the conversation and and listen for frustrations and “pain points’. Offer advice. Point people towards solutions that you have found. Be seen as an expert. Lead the conversation. If you have something useful to say, people will start looking forward to your posts, and then will want to learn more by stopping by your blog or store.
So, you’re now ready to take your first step. It is a good step to take. In future posts I’ll explore more of the social media sites, along with some tips and tricks for building a loyal following.
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- How social media is currently being used (slideshare.net)
- Why customers, and not social media, are your key to brand success (simonmainwaring.com)
- 10 Ways to Really Connect Through Social Media (webworkerdaily.com)
- 5 Ways to Clean Up Your Social Media Identity (e1evation.com)
- 3 Reasons Why You Should Include Facebook For Business (charlesheflin.com)
- Starbucks Used Social Media to Get One Million to Stores in One Day (mashable.com)
Related videos:
commoncraft.com A simple story that illustrates the forces shaping social media. This video comes in an unbranded “presentation quality” version that can be licensed for use in the workplace. http
chris.pirillo.com – Blake Cahill recently interviewed me, and I thought you might find my answers somewhat interesting. If you wanna know what I care about most, let me lay it on the line… and please post a video response with your own take on Soci…




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